"Where Is My Order?" (WISMO) accounts for over 40% of standard eCommerce customer support calls. Fulfilling these requests manually requires a human operator to log into Shopify, search an order number, and read tracking data aloud. This is an egregious waste of human talent and operational budget.
Total Shopify Automation
Evolvv AI Voice Agents integrate directly into Shopify and major logistics carriers via API. When a customer calls regarding a delayed package, the AI verifies their phone number against the database, instantly pulling up their most recent orders.
"Hi, I see you're calling about your recent order of the Alpha Jackets. The tracking shows it is currently out for delivery via FedEx and should arrive by 8 PM today. Do you need a link to the tracking page texted to you?"
Automating RMAs
If the user needs to initiate a return, the AI can trigger an email with a printable shipping label via Returnly or Loop Returns integrations instantly over the phone. No hold times, no frustration. Just instant, delightful support that scales infinitely during Q4 peaks.